Problem Steps Recorder - This is a small application that lets you record whatever mouse-clicks, key presses, etc., that you do, along with several screen grabs, then packages the whole thing up in a zipped MHTML file.
To run this program:

    * Click Start
    * Type "PSR" without the quotes, and hit enter
    * Click the record button, and take whatever actions are not working currently on your computer
    * When you click "stop", enter the name of the file

You can now send this to just about anyone, and they'll see what you saw, along with some diagnostic information.